Shipping policy
Kawaii Klean Shipping Policy & Procedures
Order Processing and Shipping
- Orders are processed within 1-3 business days, excluding weekends and holidays. Processing includes picking, packing, and preparing the order for shipment.
- Once shipped, delivery can take an additional 1-9 business days, depending on the selected shipping method. Customers will receive an email with tracking information upon shipment. Guest checkout may not provide tracking details.
- Orders to Alaska and Hawaii may require 4-6 weeks for delivery.
Order Cancellations and Changes
- Orders are final once placed. We cannot cancel or alter orders. Please review your order carefully before submission.
Discounts and Promotions
- Current deals are listed on our Current Deals page. Follow us on social media and subscribe to our newsletter for the latest sales information.
- Coupon codes are subject to terms and cannot be combined or used on certain items. Please refer to the specific promotion details for eligibility.
Tracking Your Order
- Tracking information is provided via email. For order status, access your Account or contact Customer Service for assistance.
Damaged Orders
- Report damaged items within ten days of delivery. Documentation, such as photos of the damaged item(s) and packaging, may be required to assist with your claim.
Missing Items
- Report any missing items within ten days of delivery to our Customer Service for resolution.
Non-receipt of Order
- If your order is missing or marked 'delivered' but not received, promptly contact Customer Service for support.
Third-Party Purchases
- For items bought from third-party sites/stores within the last 30 days, please contact the original seller for assistance.
In-Store Purchases and Returns
- Online purchases cannot be returned at Detail Garage stores. Each purchase channel is considered separate and subject to its return policy.
Tax-Exempt Orders
- Tax-exempt orders are not processed through our website. Please contact our partnered wholesale distributors for such purchases.
Product Subscriptions
- Subscriptions are automatically renewed. You authorize recurring charges based on the selected frequency and quantity. Manage your subscription via your account or contact Customer Service for modifications or cancellations.
FAQs and Additional Shipping Information
- Free Shipping: Availability is based on current promotions and order eligibility.
- Carriers: We use various carriers for shipping and reserve the right to select the most efficient method.
- Shipping Options: Available methods are provided at checkout. Specific carrier requests, including USPS, may not be accommodated.
- Freight Forwarding: Shipping to freight forwarders is permitted, but Kawaii Klean assumes no liability for orders once delivered to such locations.
- Hawaii and Alaska Shipping: Options and delivery times vary. Please contact Customer Service for details.
- International Orders: Currently, we may have limitations on international shipping. Contact us for availability.
- PO Boxes/APO Addresses: Shipping availability varies. Please check with Customer Service.
Limitation of Liability Kawaii Klean is not responsible for shipping delays or issues arising post-shipment, including lost, stolen, or damaged goods, which should be addressed with the carrier. The responsibility for ensuring accurate order details and addressing concerns lies with the customer. Kawaii Klean's liability for shipping-related issues is limited as outlined herein.
For further assistance or questions regarding our shipping policies and procedures, please contact our Customer Service team at support@kawaiiklean.com.
This policy aims to clearly communicate the shipping processes, customer responsibilities, and limitations of Kawaii Klean's liability regarding shipping, ensuring customers are informed about their order from purchase to delivery.